Help Center

Connecting Your First Device

Step-by-step instructions for linking your child's first device to 221Buddy.

Setting Up Your Account

Complete these steps after signing up to get 221Buddy fully configured.

Understanding the Dashboard

A guided tour of the 221Buddy dashboard and its key sections.

Welcome to 221Buddy

An introduction to 221Buddy and what you can do with the platform.

Changing Your Password

How to change or reset your 221Buddy account password.

Deactivating or Deleting Your Account

How to deactivate your account temporarily or delete it permanently.

Managing Email Preferences

Choose which email notifications 221Buddy sends to your account.

Setting Up Two-Factor Authentication

Enable two-factor authentication to add an extra layer of protection to your account.

Adding a Child Account

Create a child profile to start monitoring and setting controls for your family.

Managing App Permissions

Block apps, set per-app time limits, and manage app categories for your child.

Reviewing Activity Reports

Learn how to view and interpret activity reports for your child's devices.

Setting Screen Time Limits

Set daily screen time limits and scheduled downtime for your child's devices.

Linking a New Device

How to link an additional device to a child's profile in 221Buddy.

Removing or Unlinking a Device

How to remove or unlink a device from a child's profile.

Supported Devices and Requirements

See which iOS and Android devices are compatible with 221Buddy.

Blocking and Reporting Users

How to block or report a user or inappropriate content on 221Buddy.

How 221Buddy Protects Your Data

An overview of the security measures and protections 221Buddy has in place for your data.

Managing Data Sharing Preferences

Control how 221Buddy uses your data beyond core monitoring features.

Understanding Your Privacy Settings

Learn what data 221Buddy collects and how to control your privacy settings.

Cancelling or Pausing Your Plan

How to cancel or temporarily pause your 221Buddy subscription.

Understanding Your Subscription

Learn about 221Buddy's subscription plans, billing cycles, and how to change your plan.

Updating Your Payment Information

How to update your credit card or other payment method on file.

App Not Loading or Crashing

Steps to fix the 221Buddy app when it won't load or keeps crashing.

Sync Issues and Missing Data

Fix missing or delayed data in your 221Buddy dashboard.

Apple Desktop App Setup