Frequently Asked Questions

221Buddy is a family safety platform that helps parents stay connected and informed about their children's digital activity. It provides real-time alerts, conversation insights, and monitoring tools — all in one place — so families can have meaningful conversations about online safety.

Once you're signed in, navigate to Settings → Family and click Add Child. You'll be guided through a short setup wizard to link your child's device. Each child gets their own profile, and you can manage permissions and alerts independently for each one.

221Buddy currently supports iOS and Android devices. Monitoring features require the 221Buddy companion app to be installed on your child's device. We recommend keeping the companion app updated to ensure you receive the latest alerts and activity data.

Yes. All data is encrypted in transit and at rest. We do not sell your data or share it with third parties. Only you — the account holder — can view your family's activity. You can review our full privacy practices on the Privacy Policy page.

Alerts are triggered when 221Buddy detects activity that matches your monitoring preferences — such as specific keywords, contact patterns, or usage thresholds. You'll receive a notification and can review the flagged activity in the Alerts section of your dashboard. You can customize alert sensitivity in Settings → Alerts.

If you have a question that isn't answered here, visit our Help Center for detailed guides. You can also reach our support team directly from your account settings. We aim to respond to all inquiries within one business day.